Frequently Asked Questions

SLXtreme and SLTough case models for the iPhone

Getting Started

I just opened my SLXtreme 7 drybox case but can’t find the charging cable or lanyard.

The black base of the drybox opens and that is where you will find your USB charging cord, SLP lanyard and backup O ring.

How do I put my phone in this case?

Remove any screen protector you might have on your phone, wipe the phone clean, unclasp the latches on both sides, remove the bottom cover, plug the lightning connector into your phone, slide the phone into the case and then clip the side latches closed.

Charging the SnowLizard SLXtreme Case

How big is the integrated battery?

The integrated battery is 4000 mAh in the SLXtreme for iPhone 6, 7 & 8 cases.

How do I charge my phone with the integrated battery?

To engage the integrated battery, press and hold the battery indicator button for approximately 4 seconds until your phone begins charging. You will see the charge symbol on your phone confirming the charging has started.

How long does it take to charge my iPhone in the case?

The SLXtreme case battery has an output of 5 volts and will take approximately 1-2 hours to fully charge your phone

How do I know if the case if fully charged?

All four LED lights will be fully illuminated while plugged into the power source or you can press the power button and all four LED's will quickly illuminate.

My phone isn’t charging in the case, what do I do?

First, make sure the case is fully charged. Second, make sure phone is seated properly and connected to the lightning connector. Then, engage the integrated battery by pressing and holding the battery indicator button for approximately 4 seconds until your phone begins to charge.

None of the LEDs come on, why?

Make sure the case is fully charged.

LEDs keep blinking rapidly, why?

Try unplugging and plugging in again to charge.

Using the Solar Panel

How do I use the solar panel?

To charge the SLX using the solar panel, ensure the solar panel is in direct sunlight for optimal charge. The 4th LED will begin to blink to indicate that it is charging.

How efficient is the solar panel?

The solar panel is 20%  efficient and provides a trickle charge for the SLXtreme case.

Does the solar panel charge my phone?

No. The solar panel provides a charge for the integrated battery in the SLX case. The case can then be used to charge your phone.

My solar panel isn’t working, what do I do?

Ensure the solar panel is in direct sunlight for optimal charge. The 4th LED will begin to blink to indicate that it is charging. If the 4th LED does not begin to blink automatically, press the battery indicator button as you place the case in direct sunlight.

Can the battery charge my phone while I charge the case battery with the solar panel?

When using the solar panel the battery is either charging or discharging. While charging the phone, the solar panel will not charge the battery in the case. To charge the battery in the case from the solar panel, hold the power button until the LED lights slide from right to left indicating power off. Place the solar panel in direct sunlight and the 4th LED should start flashing indicating that the case battery is receiving a charge.

Taking Pictures

Can I still take pictures and videos with the case?

Of course! Both front and back cameras are accessible.

Can I use the case underwater to take photos and videos?

Yes! Both front and back cameras are accessible. Turn the camera on to the preferred setting and use either volume button as the shutter switch.

How far can I go underwater with the SLX?

The case has a rating of IP-68 and is certified to a depth of up to 2 meters (6 feet).

Audio

Is sound distorted when using the SLXtreme case?

No. The call quality is clear, however the volume is slightly reduced. We suggest using a bluetooth headset or speakerphone if you are having trouble being heard.

Can I use headphones while my phone is in the SLXtreme 7 case?

No. You can use wireless headphones but you can not use wired headphones with this case.

Can I use headphones while my phone is in the SLXtreme 6 case?

Yes. The SLXtreme 6 case features a headphone jack and adapter for headphone use.

Can I use the volume controls and silent switch with the case?

Yes. The volume buttons and silent switch are completely accessible.

Troubleshooting/Other

My latch broke, what do I do?

Oh no! Please click on the following link to fill out a warranty claim form and our Support Team will get in touch with you within 24 hours. Warranty Claim Form www.snowlizard.com/pages/support

My case leaked, what do I do?

Oh no! Please click on the following link to fill out a warranty claim form and our Support Team will get in touch with you within 24 hours. Warranty Claim Form www.snowlizard.com/pages/support

How high can I drop the case from?

The SLX is has a rating of MIL SPEC 810-G with a 2 meter (6.6 feet) drop protection.

Does the screen make the touch screen less responsive?

No! The touch screen is fully responsive.

Can I use TouchID while my phone is in the SLXtreme case?

Yes. The home button touch screen is fully responsive.

I live outside of the US, how can I get a SnowLizard case?

You can contact a distributor in your country directly -- here is a list of our international distributors: www.snowlizard.com/pages/distributors If you do not see your country, please contact Customer Service. www.snowlizard.com/pages/contact-us